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⚠️ The status of services is not detected automatically. This page is updated manually by the Reservit team when an incident is detected or a maintenance operation is scheduled in order to inform customers. If a service seems to be down but is not indicated as such here, please contact us.

Stickied Incidents

Wednesday 23rd October 2024

[Reservit] Issue is resolved: Access problem to the back office of Reservit

Dear customers,

We would like to inform you that the large-scale attack of which Reservit was victim between Monday October 21 and Tuesday October 22 is resolved.

Your access to Reservit tools, both front office and back office, is fully functional since October 22 at 1 p.m (UTC).

We invite you to check the correct integration of your reservations

We again apologize for the inconvenience caused and thank you for your trust.

Sincerely,

Customer service

Past Incidents

Thursday 24th October 2024

Booking.com [Booking.com] Impact : Failure into integrating reservations from Booking.com

Dear Customer,

Booking.com is currently experiencing an issue sending bookings to your Reservit Channel Manager since 7:55PM (UTC hours).
The Booking teams are currently working on resolving it.

If you are not connected to Booking then you are not affected by this malfunction.

We will get back to you as soon as they return.

We apologize for the inconvenience and thank you for your patience.

Best Regards,

Customer Care, Reservit

  • Dear Customers,

    Our partner Booking.com has informed us that the situation is back to normal since 9:19 PM (UTC Time).

    Reservations sent from Booking.com are being integrated normally into your Reservit Channel Manager.

    You can now open the booking channel in your Reservit schedule.

    No further action needs to be taken.

    Thank you for your trust ,

    Best Regards,

    Customer Care, Reservit

    • Wednesday 23rd October 2024

    [Reservit] Issue is resolved: Access problem to the back office of Reservit

    Dear customers,

    We would like to inform you that the large-scale attack of which Reservit was victim between Monday October 21 and Tuesday October 22 is resolved.

    Your access to Reservit tools, both front office and back office, is fully functional since October 22 at 1 p.m (UTC).

    We invite you to check the correct integration of your reservations

    We again apologize for the inconvenience caused and thank you for your trust.

    Sincerely,

    Customer service

    Tuesday 22nd October 2024

    No incidents reported

    Monday 21st October 2024

    Back Office [Reservit] - Access problem to the back office of Reservit Accommodations

    Dear Customers,

    Since this morning, October 21st, at 7:00 AM (UTC), several telecommunications and internet service providers have been experiencing significant slowdowns. This situation is affecting access to all of our services.

    The technical teams of the affected operators are currently working to identify the cause and restore performance as quickly as possible.

    We will keep you informed as soon as new information becomes available.

    We apologize for the inconvenience caused and thank you for your understanding and patience.

    Best regards, Customer Service.

  • Dear Customers,

    We would like to inform you that a large-scale attack, causing a significant overload of our servers by bots, is still disrupting our services. Although our teams have managed to mitigate a substantial part of this overload, the situation is ongoing, and access to your Reservit platform (both back office and front office) remains unstable until full service is restored.

    Our technical teams are fully mobilized and working tirelessly to resolve this issue as quickly as possible. Rest assured that your data is completely secure and unaffected by this incident. Only access to the services is temporarily interrupted.

    We apologize for the inconvenience caused and thank you for your patience and understanding.

    Best regards, The Reservit Team

  • Dear Customers,

    We would like to inform you that the incident affecting internet operators since 7:00 am (UTC) on Monday, October 21 is now resolved. However, our services are currently facing a massive overload of our servers caused by bots, which makes access to your platform (Manager and Booking Engine) unstable.

    Our technical team is fully engaged to resolve this issue and will continue to work tirelessly until a full recovery. We want to reassure you: your data on Reservit is completely secure and is not affected by this incident. Only access to your services is temporarily random.

    We encourage you to follow the situation in real time at www.status.reservit.com.

    We sincerely apologize for the inconvenience and thank you for your patience and understanding.

    Sincerely,

    Reservit Customer Service

    • Sunday 20th October 2024

    No incidents reported

    Saturday 19th October 2024

    No incidents reported

    Friday 18th October 2024

    [Reservit] Issue is resolved: Delays in sending of data

    Dear Customers,

    We experienced slowdowns in sending data to our Distributor and PMS partners between 12:30 a.m. and 3:50 a.m. on October 18, 2024. (UTC+2)

    Some prices or availabilities updates were no longer sent in real time to our partners. Therefore, it is possible that certain reservations are integrated out of stock or with a certain delay in Reservit.

    If you received reservations by email during this period, it is necessary to check their integration in Reservit.

    We apologize for the inconvenience caused, and thank you for your patience.

    Sincerely, Customer Service