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⚠️ The status of services is not detected automatically. This page is updated manually by the Reservit team when an incident is detected or a maintenance operation is scheduled in order to inform customers. If a service seems to be down but is not indicated as such here, please contact us.

Stickied Incidents

Wednesday 23rd October 2024

[Reservit] Issue is resolved: Access problem to the back office of Reservit

Dear customers,

We would like to inform you that the large-scale attack of which Reservit was victim between Monday October 21 and Tuesday October 22 is resolved.

Your access to Reservit tools, both front office and back office, is fully functional since October 22 at 1 p.m (UTC).

We invite you to check the correct integration of your reservations

We again apologize for the inconvenience caused and thank you for your trust.

Sincerely,

Customer service

Past Incidents

Tuesday 25th July 2023

[Booking.com] Impact : Failure into integrating reservations from Booking.com

Dear Customer,

Booking.com is currently experiencing an issue sending bookings to your Reservit Channel Manager since 10:05 am (UTC hours).
The Booking teams are currently working on resolving it.

If you are not connected to Booking then you are not affected by this malfunction.

We will get back to you as soon as they return.

We apologize for the inconvenience and thank you for your patience.

Best Regards,

Customer Care, Reservit

  • Dear Customers,

    Our Booking.com partner has informed us that the situation is back to normal since 12:30 PM(UTC Time).

    Reservations sent from Booking.com are being integrated normally into your Reservit Channel Manager.

    You can now open the booking channel in your Reservit schedule.

    No further action needs to be taken.

    Thank you for your trust ,

    Best Regards,

    Customer Care, Reservit

    • [Paybox-Verifone] Impact : Payment errors in booking pages between Reservit and Paybox-Verifone

    Dear customers,

    PayBox-Verifone is currently experiencing payment errors between Reservit and PayBox-Verifone since 5h47 am (UTC hours).

    The Paybox-Verifone team is currently working to resolve this incident as soon as possible.

    If you do not have Paybox-Verifone, you are not affected by this malfunction.

    We will get back to you as soon as they return.

    We apologize for any inconvenience and thank you for your understanding.

    Customer Care, Reservit

    Best Regards,

  • Dear Customers,

    The Paybox-Verifone team informs us that the situation has returned to normal since 07 h 31 am (UTC time).

    The Paybox-Verifone payment errors in the booking pages have been resolved.

    No further action needs to be taken.

    Thank you for your trust ,

    Best Regards,

    Customer Service, Reservit

    • Monday 24th July 2023

    No incidents reported

    Sunday 23rd July 2023

    No incidents reported

    Saturday 22nd July 2023

    No incidents reported

    Friday 21st July 2023

    No incidents reported

    Thursday 20th July 2023

    No incidents reported

    Wednesday 19th July 2023

    No incidents reported