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⚠️ The status of services is not detected automatically. This page is updated manually by the Reservit team when an incident is detected or a maintenance operation is scheduled in order to inform customers. If a service seems to be down but is not indicated as such here, please contact us.

Stickied Incidents

Wednesday 23rd October 2024

[Reservit] Issue is resolved: Access problem to the back office of Reservit

Dear customers,

We would like to inform you that the large-scale attack of which Reservit was victim between Monday October 21 and Tuesday October 22 is resolved.

Your access to Reservit tools, both front office and back office, is fully functional since October 22 at 1 p.m (UTC).

We invite you to check the correct integration of your reservations

We again apologize for the inconvenience caused and thank you for your trust.

Sincerely,

Customer service

Past Incidents

Tuesday 9th July 2024

[Booking.com] Impact : Failure into integrating reservations from Booking.com

Dear Customer,

Booking.com is currently experiencing an issue sending bookings to your Reservit Channel Manager since 12h55 (UTC hours).
The Booking teams are currently working on resolving it.

If you are not connected to Booking then you are not affected by this malfunction.

We will get back to you as soon as they return.

We apologize for the inconvenience and thank you for your patience.

Best Regards,

Customer Care, Reservit

  • Dear Customers,

    Our Booking.com partner has informed us that the situation is back to normal since 3:15 PM (UTC Time).

    Reservations sent from Booking.com are being integrated normally into your Reservit Channel Manager.

    You can now open the booking channel in your Reservit schedule.

    No further action needs to be taken.

    Thank you for your trust,

    Best Regards,

    Customer Care, Reservit

    • Monday 8th July 2024

    [Reservit] Incidence : Problem accessing the Reservit PMS Planning module

    Dear customers,

    We are currently experiencing slowdowns that are disrupting access to the Reservit PMS Planning module.

    Our technical team is currently working to resolve this problem as soon as possible.

    If you do not have the Reservit PMS module, you are not affected by this malfunction.

    We will get back to you as soon as we have new information.

    We apologize for any inconvenience caused and thank you for your patience.

    Best Regards,

    Customer Service, Reservit

  • Dear Customer,

    Please notice that the situation is back to normal since 10 h 30 (UTC time)

    Access to the Reservit PMS Planning module is once again possible without any malfunction.

    No further action is required on your part.

    Thank you for your trust.

    Best Regards,

    Customer Service, Reservit

    • Sunday 7th July 2024

    No incidents reported

    Saturday 6th July 2024

    No incidents reported

    Friday 5th July 2024

    No incidents reported

    Thursday 4th July 2024

    No incidents reported

    Wednesday 3rd July 2024

    No incidents reported