[Expedia] Impact : Failure into integrating rates from Expedia Wednesday 24th January 2024 20:18:00

Dear customers,

We are currently experiencing an issue with the integration of reservation rates from Expedia since 10:00 AM (Eastern Standard Time).

Our teams are actively working to resolve this issue.

If you are not connected to Expedia, then you are not affected by this malfunction.

We will reach out to you as soon as we receive an update from our technical team. You can check your bookings in your Expedia extranet with the right prices.

We apologize for any inconvenience this may cause and appreciate your patience.

Best regards,

Customer Service

Dear Customers,

We would like to inform you that the situation went back to normal since late morning on 01/28/2024.

Expedia reservations affected by the malfunction have been reset to the rate including VAT and returned to PMS. It's possible that some Expedia reservations have been deallocated from rooms in your PMS. If this is the case, it is necessary to allocate rooms to avoid overbooking.

We apologize for the inconvenience.

We thank you for your confidence.

Sincerely

Reservit Customer Service

Posted 7 months ago by jdermanouelian

Dear Customer,

The issue with the integration of reservation rates from Expedia has been fixed. New reservations will now be integrated with the correct rates.

Our teams are actively working to adjust the rates for existing reservations.

If you are not connected to Expedia, then you are not affected by this malfunction.

We will reach out to you as soon as we receive an update from our technical team. You can check your bookings in your Expedia extranet with the right prices.

We apologize for any inconvenience this may cause and appreciate your patience.

Best regards,

Customer Service

Posted 7 months ago by lmoulin