[Reservit] - Access problem to the back office of Reservit Accommodations Monday 21st October 2024 15:03:51

Dear Customers,

Since this morning, October 21st, at 7:00 AM (UTC), several telecommunications and internet service providers have been experiencing significant slowdowns. This situation is affecting access to all of our services.

The technical teams of the affected operators are currently working to identify the cause and restore performance as quickly as possible.

We will keep you informed as soon as new information becomes available.

We apologize for the inconvenience caused and thank you for your understanding and patience.

Best regards, Customer Service.

Dear Customers,

We would like to inform you that a large-scale attack, causing a significant overload of our servers by bots, is still disrupting our services. Although our teams have managed to mitigate a substantial part of this overload, the situation is ongoing, and access to your Reservit platform (both back office and front office) remains unstable until full service is restored.

Our technical teams are fully mobilized and working tirelessly to resolve this issue as quickly as possible. Rest assured that your data is completely secure and unaffected by this incident. Only access to the services is temporarily interrupted.

We apologize for the inconvenience caused and thank you for your patience and understanding.

Best regards, The Reservit Team

Posted 1 day ago by lmoulin

Dear Customers,

We would like to inform you that the incident affecting internet operators since 7:00 am (UTC) on Monday, October 21 is now resolved. However, our services are currently facing a massive overload of our servers caused by bots, which makes access to your platform (Manager and Booking Engine) unstable.

Our technical team is fully engaged to resolve this issue and will continue to work tirelessly until a full recovery. We want to reassure you: your data on Reservit is completely secure and is not affected by this incident. Only access to your services is temporarily random.

We encourage you to follow the situation in real time at www.status.reservit.com.

We sincerely apologize for the inconvenience and thank you for your patience and understanding.

Sincerely,

Reservit Customer Service

Posted 1 day ago by lmoulin