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⚠️ The status of services is not detected automatically. This page is updated manually by the Reservit team when an incident is detected or a maintenance operation is scheduled in order to inform customers. If a service seems to be down but is not indicated as such here, please contact us.

Stickied Incidents

Monday 2nd September 2024

Booking.com [Reservit] Impact : Failure to send information between Reservit and partner BOOKING

Dear customers,

We are currently experiencing an issue sending information between Reservit and our partner 9:00 am (UTC).

Our technical team is currently working to resolve this incident as soon as possible.

We will get you updated.

We apologize for any inconvenience and thank you for your patience.

Best Regards,

Customer Service, Reservit

  • Dear Customer,

    Please notice that the situation is back to normal since 14 h 15 (UTC time).

    Information sent from BOOKING is received normally in your Reservit Channel Manager.

    No further action is required on your part.

    Thank you for your trust.

    Best Regards,

    Reservit Customer Service

    • Wednesday 14th August 2024

    Booking.com [Booking.com] Impact : Failure into integrating reservations from Booking.com

    Dear Customer,

    Booking.com is currently experiencing an issue sending bookings to your Reservit Channel Manager since 7h30 am (UTC hours).
    The Booking teams are currently working on resolving it.

    If you are not connected to Booking then you are not affected by this malfunction.

    We will get back to you as soon as they return.

    We apologize for the inconvenience and thank you for your patience.

    Best Regards,

    Customer Care, Reservit

  • Dear Customers,

    Our Booking.com partner has informed us that the situation is back to normal since 12h45 PM(UTC Time).

    Reservations sent from Booking.com are being integrated normally into your Reservit Channel Manager.

    You can now open the booking channel in your Reservit schedule.

    No further action needs to be taken.

    Thank you for your trust ,

    Best Regards,

    Customer Care, Reservit

    • Past Incidents

    Wednesday 28th June 2023

    No incidents reported

    Tuesday 27th June 2023

    No incidents reported

    Monday 26th June 2023

    No incidents reported

    Sunday 25th June 2023

    No incidents reported

    Saturday 24th June 2023

    No incidents reported

    Friday 23rd June 2023

    Booking.com - Défaut d'intégration de réservations distributeurs

    Dear customer,

    Booking.com is currently experiencing an issue sending reservations to your Reservit Channel Manager (since 00h25 UTC Time). The Booking teams are currently working on resolving it. We will get back to you as soon as they come back to us,

    If you are not connected to any distributor, then you are not affected by this malfunction.

    We apologize for any inconvenience.

    Best regards Customer Service

  • Chers Clients, Le partenaire Booking.com nous informe d'un retour à la normale depuis 01h25 (heure UTC) Les réservations sont renvoyées vers votre Channel Manager Reservit.

    Vous pouvez ouvrir de nouveau le canal Booking sur Reservit.

    Aucune action supplémentaire n'est nécessaire.

    Veuillez nous excuser pour la gêne occasionnée,

    Cordialement, Le service Clients Reservit

    Dear Customers,

    Our Booking.com partner has informed us that the situation returns to normal at 01h25 AM (UTC Time) and reservations are being integrated into your Reservit Channel Manager.

    You can open the Booking.com channel on Reservit again.

    No further action needs to be taken.

    We apologize for the inconvenience,

    Yours sincerely

    Customer Service,

    Reservit

    • Thursday 22nd June 2023

    No incidents reported

    Wednesday 21st June 2023

    PMS Connectivities Défaut d'envoi des réservations aux PMS

    Dear Customer,

    We are currently experiencing a failure to send reservations to PMS. If you are not equipped with management software linked to Reservit, then you are not affected by this malfunction.

    In the meantime, we advise you to consult the reservations directly in Reservit.

    Regards,

    Customer Service

  • Cher client, Le défaut d'envoi des réservations aux PMS a été corrigé. Vos réservations vont s'intégrer progressivement dans votre PMS Merci de votre compréhension. Cordialement, Le Service Clients.

    Dear Customer,

    The problem of sending reservations to PMS has been corrected. Your reservations will be gradually integrated into your PMS

    Thank you for your understanding.

    Regards, Customer Service

  • Cher client,

    Le défaut d'envoi des réservations aux PMS a été identifié et corrigé. La situation revient actuellement à la normale et vos réservations devraient s'intégrer dans votre PMS. Si vous n'êtes pas équipé d'un logiciel de gestion relié à Reservit, alors vous n'êtes pas impacté par ce dysfonctionnement.

    Nous restons à votre disposition pour toute demande. Merci de votre compréhension.

    Cordialement,

    Le Service Clients.

    Dear Customer,

    The problem of sending reservations to PMS has been identified and corrected. The situation is now back to normal, and your reservations should be integrated into your PMS. If you are not equipped with a management software linked to Reservit, then you are not affected by this malfunction.

    Please do not hesitate to contact us should you have any queries. Thank you for your understanding.

    Regards,

    Customer Service

    • Booking.com Défaut d'intégration de réservations distributeurs

    Dear Customer,

    We are currently experiencing a failure to integrate reservations from Booking.com into Reservit.

    If you are not connected to this distributor, then you are not affected by this malfunction.

    Our technical team is currently working to resolve this incident as soon as possible.

    In the meantime, we advise you to consult the reservations directly in the partner's extranet.

    Regards,

    Customer Service

  • Cher client, Les réservations en provenance de Booking.com vont s'intégrer graduellement dans les prochaines minutes dans votre logiciel. Merci de votre compréhension. Cordialement, Le Service Clients.

    Dear Customer, Your reservations from Booking.com will be integrated gradually into your software in the next minutes. Thank you for your understanding. Regards, Customer Service

  • Cher client,

    Le défaut d'intégration des réservations en provenance de Booking.com dans Reservit a été identifié et corrigé.

    Vos réservations en provenance de Booking.com devraient donc s'intégrer de nouveau dans Reservit.

    Nous restons à votre disposition pour toute information complémentaire. Merci pour votre compréhension.

    Cordialement,

    Le Service Clients

    Dear Customer,

    The failure to integrate Booking.com reservations into Reservit has been identified and corrected.

    Your reservations from Booking.com should now integrate again with Reservit.

    Please do not hesitate to contact us should you require any further information. Thank you for your understanding.

    Regards,

    Customer Service