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⚠️ The status of services is not detected automatically. This page is updated manually by the Reservit team when an incident is detected or a maintenance operation is scheduled in order to inform customers. If a service seems to be down but is not indicated as such here, please contact us.

Stickied Incidents

Wednesday 23rd October 2024

[Reservit] Issue is resolved: Access problem to the back office of Reservit

Dear customers,

We would like to inform you that the large-scale attack of which Reservit was victim between Monday October 21 and Tuesday October 22 is resolved.

Your access to Reservit tools, both front office and back office, is fully functional since October 22 at 1 p.m (UTC).

We invite you to check the correct integration of your reservations

We again apologize for the inconvenience caused and thank you for your trust.

Sincerely,

Customer service

Past Incidents

Tuesday 30th July 2024

No incidents reported

Monday 29th July 2024

Back Office Incident : Issue related to internet provider companies

Dear Customers,

Since this morning at 2:15 a.m., the French national internet network has seen some major delays and slowdowns.

Multiple cable lines have been simultaneously sectioned, generally thought to be acts of vandalism. This has affected the fiber-optic cables of multiple internet providers. This has caused an increase in connection times for all of our services.

The providers’ technicians are fully mobilized and are currently investigating and applying fixes where they can.

We will keep you informed as soon as we have additional information.

Thank you for your comprehension and your patience.

Regards,

Reservit Customer Service

  • Dear Customers,

    Since this morning at 2:15 a.m., the French national internet network has seen some major delays and slowdowns. Multiple cable lines have been simultaneously sectioned, generally thought to be acts of vandalism. This has affected the fiber-optic cables of multiple internet providers. This has caused an increase in connection times for all of our services.

    The providers have announced a return to regular operation since.

    Thank you for your comprehension and your patience.

    Regards,

    The Reservit Customer Service

    • Sunday 28th July 2024

    No incidents reported

    Saturday 27th July 2024

    No incidents reported

    Friday 26th July 2024

    Booking.com [Booking.com] Impact : Failure into integrating reservations from Booking.com

    Dear Customer,

    Reservit is currently experiencing an issue integrating bookings from Booking.com since 1:30PM (UTC hours).
    Our teams are currently working on resolving it.

    If you are not connected to Booking then you are not affected by this malfunction.

    We will get back to you as soon as possible.

    We apologize for the inconvenience and thank you for your patience.

    Best Regards,

    Customer Care, Reservit

  • Dear Clients,

    We would like to inform you that normal operations have resumed as of 6:00 PM (UTC) for the integration of bookings from Booking.com.

    Reservations are now being successfully forwarded to your Channel Manager, Reservit.

    No further action is required on your part.

    Thank you for your trust.

    Best regards,

    The Reservit Customer Service Team

    • Thursday 25th July 2024

    No incidents reported

    Wednesday 24th July 2024

    No incidents reported