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⚠️ The status of services is not detected automatically. This page is updated manually by the Reservit team when an incident is detected or a maintenance operation is scheduled in order to inform customers. If a service seems to be down but is not indicated as such here, please contact us.

Stickied Incidents

Friday 18th October 2024

[Reservit] Issue is resolved: Delays in sending of data

Dear Customers,

We experienced slowdowns in sending data to our Distributor and PMS partners between 12:30 a.m. and 3:50 a.m. on October 18, 2024. (UTC+2)

Some prices or availabilities updates were no longer sent in real time to our partners. Therefore, it is possible that certain reservations are integrated out of stock or with a certain delay in Reservit.

If you received reservations by email during this period, it is necessary to check their integration in Reservit.

We apologize for the inconvenience caused, and thank you for your patience.

Sincerely, Customer Service

Past Incidents

Wednesday 31st July 2024

No incidents reported

Tuesday 30th July 2024

No incidents reported

Monday 29th July 2024

Back Office Incident : Issue related to internet provider companies

Dear Customers,

Since this morning at 2:15 a.m., the French national internet network has seen some major delays and slowdowns.

Multiple cable lines have been simultaneously sectioned, generally thought to be acts of vandalism. This has affected the fiber-optic cables of multiple internet providers. This has caused an increase in connection times for all of our services.

The providers’ technicians are fully mobilized and are currently investigating and applying fixes where they can.

We will keep you informed as soon as we have additional information.

Thank you for your comprehension and your patience.

Regards,

Reservit Customer Service

  • Dear Customers,

    Since this morning at 2:15 a.m., the French national internet network has seen some major delays and slowdowns. Multiple cable lines have been simultaneously sectioned, generally thought to be acts of vandalism. This has affected the fiber-optic cables of multiple internet providers. This has caused an increase in connection times for all of our services.

    The providers have announced a return to regular operation since.

    Thank you for your comprehension and your patience.

    Regards,

    The Reservit Customer Service

    • Sunday 28th July 2024

    No incidents reported

    Saturday 27th July 2024

    No incidents reported

    Friday 26th July 2024

    Booking.com [Booking.com] Impact : Failure into integrating reservations from Booking.com

    Dear Customer,

    Reservit is currently experiencing an issue integrating bookings from Booking.com since 1:30PM (UTC hours).
    Our teams are currently working on resolving it.

    If you are not connected to Booking then you are not affected by this malfunction.

    We will get back to you as soon as possible.

    We apologize for the inconvenience and thank you for your patience.

    Best Regards,

    Customer Care, Reservit

  • Dear Clients,

    We would like to inform you that normal operations have resumed as of 6:00 PM (UTC) for the integration of bookings from Booking.com.

    Reservations are now being successfully forwarded to your Channel Manager, Reservit.

    No further action is required on your part.

    Thank you for your trust.

    Best regards,

    The Reservit Customer Service Team

    • Thursday 25th July 2024

    No incidents reported