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⚠️ The status of services is not detected automatically. This page is updated manually by the Reservit team when an incident is detected or a maintenance operation is scheduled in order to inform customers. If a service seems to be down but is not indicated as such here, please contact us.

Stickied Incidents

Wednesday 23rd October 2024

[Reservit] Issue is resolved: Access problem to the back office of Reservit

Dear customers,

We would like to inform you that the large-scale attack of which Reservit was victim between Monday October 21 and Tuesday October 22 is resolved.

Your access to Reservit tools, both front office and back office, is fully functional since October 22 at 1 p.m (UTC).

We invite you to check the correct integration of your reservations

We again apologize for the inconvenience caused and thank you for your trust.

Sincerely,

Customer service

Past Incidents

Tuesday 30th January 2024

No incidents reported

Monday 29th January 2024

No incidents reported

Sunday 28th January 2024

No incidents reported

Saturday 27th January 2024

No incidents reported

Friday 26th January 2024

No incidents reported

Thursday 25th January 2024

No incidents reported

Wednesday 24th January 2024

Expedia [Expedia] Impact : Failure into integrating rates from Expedia

Dear customers,

We are currently experiencing an issue with the integration of reservation rates from Expedia since 10:00 AM (Eastern Standard Time).

Our teams are actively working to resolve this issue.

If you are not connected to Expedia, then you are not affected by this malfunction.

We will reach out to you as soon as we receive an update from our technical team. You can check your bookings in your Expedia extranet with the right prices.

We apologize for any inconvenience this may cause and appreciate your patience.

Best regards,

Customer Service

  • Dear Customers,

    We would like to inform you that the situation went back to normal since late morning on 01/28/2024.

    Expedia reservations affected by the malfunction have been reset to the rate including VAT and returned to PMS. It's possible that some Expedia reservations have been deallocated from rooms in your PMS. If this is the case, it is necessary to allocate rooms to avoid overbooking.

    We apologize for the inconvenience.

    We thank you for your confidence.

    Sincerely

    Reservit Customer Service

  • Dear Customer,

    The issue with the integration of reservation rates from Expedia has been fixed. New reservations will now be integrated with the correct rates.

    Our teams are actively working to adjust the rates for existing reservations.

    If you are not connected to Expedia, then you are not affected by this malfunction.

    We will reach out to you as soon as we receive an update from our technical team. You can check your bookings in your Expedia extranet with the right prices.

    We apologize for any inconvenience this may cause and appreciate your patience.

    Best regards,

    Customer Service

    • Servers and systems [Reservit] Issue - booking confirmation

    Dear customers,

    We are currently experiencing issues with sending reservation confirmation emails and bank security codes since 01/24/2024 around 6.00 AM (HNE).

    Our technical team is actively working to resolve this incident as quickly as possible.

    We will keep you informed of any developments in the situation.

    We apologize for any inconvenience this may cause and appreciate your patience.

    Best regards,

    Customer Care

    [Reservit] Impact: Access problem to the back office of Reservit Accommodations

    Dear Customers,

    We are currently experiencing some disruptions which affected all Reservit services.

    to the back office of Reservit Accommodations since 5:40 am (UTC hours).

    Our technical team is currently working to resolve this incident as soon as possible.

    We will get back to you as soon as we have new information.

    We apologize for any inconvenience and thank you for your understanding.

    Best Regards,

    Customer Service, Reservit

  • Dear customers,

    We inform you that the incident has been resolved as of 8:20 am (UTC time).

    Access to the Reservit back office and booking pages has been restored.

    Distributor reservations have been recovered. Recovery was completed at 12:00 pm. For these reservations, which are automatically integrated into Reservit, you don't need to take any action in your PMS software.

    If you notice that some reservations received by e-mail between 6:05 and 8:20 have not been automatically integrated, you can go to the Hotelbeds and Expedia extranets to compare and manually integrate the reservations not present in the PMS.

    Thank you for your patience and apologize for any inconvenience caused.

    We remain at your disposal, Yours faithfully Reservit, Customer Service