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⚠️ The status of services is not detected automatically. This page is updated manually by the Reservit team when an incident is detected or a maintenance operation is scheduled in order to inform customers. If a service seems to be down but is not indicated as such here, please contact us.

Stickied Incidents

Monday 2nd September 2024

Booking.com [Reservit] Impact : Failure to send information between Reservit and partner BOOKING

Dear customers,

We are currently experiencing an issue sending information between Reservit and our partner 9:00 am (UTC).

Our technical team is currently working to resolve this incident as soon as possible.

We will get you updated.

We apologize for any inconvenience and thank you for your patience.

Best Regards,

Customer Service, Reservit

  • Dear Customer,

    Please notice that the situation is back to normal since 14 h 15 (UTC time).

    Information sent from BOOKING is received normally in your Reservit Channel Manager.

    No further action is required on your part.

    Thank you for your trust.

    Best Regards,

    Reservit Customer Service

    • Wednesday 14th August 2024

    Booking.com [Booking.com] Impact : Failure into integrating reservations from Booking.com

    Dear Customer,

    Booking.com is currently experiencing an issue sending bookings to your Reservit Channel Manager since 7h30 am (UTC hours).
    The Booking teams are currently working on resolving it.

    If you are not connected to Booking then you are not affected by this malfunction.

    We will get back to you as soon as they return.

    We apologize for the inconvenience and thank you for your patience.

    Best Regards,

    Customer Care, Reservit

  • Dear Customers,

    Our Booking.com partner has informed us that the situation is back to normal since 12h45 PM(UTC Time).

    Reservations sent from Booking.com are being integrated normally into your Reservit Channel Manager.

    You can now open the booking channel in your Reservit schedule.

    No further action needs to be taken.

    Thank you for your trust ,

    Best Regards,

    Customer Care, Reservit

    • Past Incidents

    Wednesday 31st January 2024

    [Booking.com] Impact : Failure into integrating reservations from Booking.com

    Dear Customer,

    Booking.com is currently experiencing an issue sending bookings to your Reservit Channel Manager since 03:35 pm (UTC hours).
    The Booking teams are currently working on resolving it.

    If you are not connected to Booking then you are not affected by this malfunction.

    We will get back to you as soon as they return.

    We apologize for the inconvenience and thank you for your patience.

    Best Regards,

    Customer Care, Reservit

  • Dear Customers,

    Our Booking.com partner has informed us that the situation is back to normal since 05:00 PM(UTC Time).

    Reservations sent from Booking.com are being integrated normally into your Reservit Channel Manager.

    You can now open the booking channel in your Reservit schedule.

    No further action needs to be taken.

    Thank you for your trust ,

    Best Regards,

    Customer Care, Reservit

    • Tuesday 30th January 2024

    No incidents reported

    Monday 29th January 2024

    No incidents reported

    Sunday 28th January 2024

    No incidents reported

    Saturday 27th January 2024

    No incidents reported

    Friday 26th January 2024

    No incidents reported

    Thursday 25th January 2024

    No incidents reported

    Wednesday 24th January 2024

    Expedia [Expedia] Impact : Failure into integrating rates from Expedia

    Dear customers,

    We are currently experiencing an issue with the integration of reservation rates from Expedia since 10:00 AM (Eastern Standard Time).

    Our teams are actively working to resolve this issue.

    If you are not connected to Expedia, then you are not affected by this malfunction.

    We will reach out to you as soon as we receive an update from our technical team. You can check your bookings in your Expedia extranet with the right prices.

    We apologize for any inconvenience this may cause and appreciate your patience.

    Best regards,

    Customer Service

  • Dear Customers,

    We would like to inform you that the situation went back to normal since late morning on 01/28/2024.

    Expedia reservations affected by the malfunction have been reset to the rate including VAT and returned to PMS. It's possible that some Expedia reservations have been deallocated from rooms in your PMS. If this is the case, it is necessary to allocate rooms to avoid overbooking.

    We apologize for the inconvenience.

    We thank you for your confidence.

    Sincerely

    Reservit Customer Service

  • Dear Customer,

    The issue with the integration of reservation rates from Expedia has been fixed. New reservations will now be integrated with the correct rates.

    Our teams are actively working to adjust the rates for existing reservations.

    If you are not connected to Expedia, then you are not affected by this malfunction.

    We will reach out to you as soon as we receive an update from our technical team. You can check your bookings in your Expedia extranet with the right prices.

    We apologize for any inconvenience this may cause and appreciate your patience.

    Best regards,

    Customer Service

    • Servers and systems [Reservit] Issue - booking confirmation

    Dear customers,

    We are currently experiencing issues with sending reservation confirmation emails and bank security codes since 01/24/2024 around 6.00 AM (HNE).

    Our technical team is actively working to resolve this incident as quickly as possible.

    We will keep you informed of any developments in the situation.

    We apologize for any inconvenience this may cause and appreciate your patience.

    Best regards,

    Customer Care

    [Reservit] Impact: Access problem to the back office of Reservit Accommodations

    Dear Customers,

    We are currently experiencing some disruptions which affected all Reservit services.

    to the back office of Reservit Accommodations since 5:40 am (UTC hours).

    Our technical team is currently working to resolve this incident as soon as possible.

    We will get back to you as soon as we have new information.

    We apologize for any inconvenience and thank you for your understanding.

    Best Regards,

    Customer Service, Reservit

  • Dear customers,

    We inform you that the incident has been resolved as of 8:20 am (UTC time).

    Access to the Reservit back office and booking pages has been restored.

    Distributor reservations have been recovered. Recovery was completed at 12:00 pm. For these reservations, which are automatically integrated into Reservit, you don't need to take any action in your PMS software.

    If you notice that some reservations received by e-mail between 6:05 and 8:20 have not been automatically integrated, you can go to the Hotelbeds and Expedia extranets to compare and manually integrate the reservations not present in the PMS.

    Thank you for your patience and apologize for any inconvenience caused.

    We remain at your disposal, Yours faithfully Reservit, Customer Service